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Operations Senior Renewals Operations Manager, Customer Success

Manages renewal operations and customer success processes, ensuring smooth contract renewals and customer retention at scale.

Senior Posted about 1 hour ago Jobicy AI
What this role involves
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI...
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Operations Critical Facility Engineer

Manages data center infrastructure, systems, and facility operations to ensure reliable service delivery for Meta's computing environment.

Mid Posted about 1 hour ago Jobicy AI
What this role involves
Meta is seeking a data center Critical Facility Engineer to join our Data Center Facility Operations team. Our data centers serve as the foundation upon which our software operates to...
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Operations Storyblok: Deal Operations Manager - Canada, Europe

Builds and manages deal operations workflows, approval processes, and quote-to-cash procedures across Sales, Finance, and Legal functions.

Mid Remote Posted about 11 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Remote

Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.

Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact.

WHAT IS IN IT FOR YOU

You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:

  • Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
  • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
  • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
  • Personal development fund for courses, books, conferences, and material
  • VSOP (Virtual Stock Option Plan)
  • The annual international team-building trip, quarterly and monthly online get-togethers
  • As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
  • An international team that loves to have fun at work and works hard together to accomplish shared goals

JOB SUMMARY

Storyblok is hiring a Deal Operations Manager to build the operating workflow for how deals are structured, reviewed, approved, executed, and handed off across quote-to-cash. The role supports Sales on deal construction and deal design strategy, coordinates Legal execution, partners with Finance on revenue recognition readiness, and turns pricing, packaging, and NPI decisions into field-ready operating process. Sitting within Revenue Operations, this role works across Sales, Sales Leadership, Finance, Legal, Deal Strategy, Systems, Order Management, Security, Customer Success, and Product / Packaging to make approval-ready deals faster and downstream defects lower.

 ESSENTIAL JOB FUNCTIONS

  1. Deal operations workflow and process
  • Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling.
  • Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs.
  • Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths.
  1. Deal construction and design strategy support
  • Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests.
  • Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions.
  • Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting.
  1. Legal execution and Finance revenue recognition readiness
  • Engage Legal early on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes.
  • Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence.
  • Maintain pre-signature checks for deals with rev rec, billing, custom terms, or product readiness risk.
  1. Pricing, packaging, NPI, and DealHub CPQ rollout
  • Participate in pricing and packaging execution and strategy support so decisions can be turned into field process, DealHub CPQ logic, approval paths, and reporting readiness.
  • Support NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance for early transactions.
  • Track whether pricing, packaging, or NPI changes create quote exceptions, approval confusion, billing defects, or customer handoff issues.
  1. Quote-to-cash quality, cadence, and continuous improvement
  • Own the operating handoff from approved quote to order, billing, commissions, reporting, and customer lifecycle records.
  • Run the deal operations cadence with KPI packs, defect logs, root-cause reviews, action owners, and process improvements.
  • Identify automation and AI use cases tied to intake, routing, approval summaries, quote checks, documentation, and measurable cycle-time reduction.

EDUCATION AND EXPERIENCE

  • Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience.
  • 5+ years in Deal Desk, Deal Operations, Revenue Operations, Sales Operations, or a comparable commercial operations role, ideally in B2B SaaS.
  • Hands-on experience with CPQ tooling (DealHub or comparable) and quote-to-cash / lead-to-cash processes.
  • Demonstrated experience structuring and reviewing non-standard deals (multi-year, ramped, expansion, multi-product) and partnering with Sales on deal construction.
  • Working knowledge of revenue recognition concepts, billing and order processes, and coordinating contract execution with Legal and Finance.
  • Experience building scalable process, documentation, SLAs, and operating cadences (KPI reviews, defect logs, root-cause analysis).
  • Strong analytical skills and comfort working in Salesforce and reporting tools.
  • Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

PROFESSIONAL COMPETENCIES

  • Commercial acumen: structures sound deals that balance customer value, risk, and revenue / margin outcomes.
  • Process design: builds clear, scalable workflows, SLAs, and escalation paths that scale beyond manual effort.
  • Cross-functional coordination: aligns Sales, Legal, Finance, Systems, Order Management, and CS around complete deal packages.
  • Attention to detail: enforces quote quality, approval readiness, and pre-signature checks to reduce downstream defects.
  • Operating rigor: runs cadences with KPIs, defect logs, and root-cause reviews that drive measurable improvement.
  • Influence without authority: guides Sales toward documented paths and sound commercial discipline.
  • Communication: produces clear guidance, decision rules, and leadership-ready operating views.
  • Continuous improvement and automation mindset: identifies automation / AI use cases that reduce cycle time and rework.

MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Remote (home) work opportunity or funded by Storyblok co-working space

GENERAL TERMS

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here.

All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com).

Here is a sneak peek of Storyblok’s Visual Editor

If you need an accommodation for any part of the application process, please email talent.acquisition@storyblok.com

To apply: https://weworkremotely.com/remote-jobs/storyblok-deal-operations-manager-canada-europe

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Operations Provider Operations Coordinator at Bestpass by Fleetworthy

Resolves escalated customer issues in tolling operations, analyzes provider data problems, and collaborates across teams to improve processes and minimize revenue loss.

Junior Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Job Purpose

The Provider Ops Coordinator utilizes expertise in the tolling industry to review and bring to closure escalated customer issues utilizing our customer relationship management (CRM) software. They will also identify areas of opportunity to minimize revenue loss, and violations, and share feedback with product and development to improve processes. In this role, the coordinator will also help troubleshoot complex customer issues with agencies to improve the customer experience without adversely impacting provider relationships.

Essential Duties and Responsibilities

  • Performs and recommends actions to resolve customer issues that are rooted in provider data or processes.
  • Provides analysis and research into customer issues that require in-depth data investigation.
  • Collaborates and liaises with Fleetworthy operations and providers to assist in defining of technical requirements and providing domain expertise in pursuit of issue closure and continuous process improvements.
  • Collaborate and liaise with the Operations, Development and Product to make recommendations for solutions or improvements that can be accomplished through new technology and/or alternative uses of existing technology.
  • Engages with customers on as needed basis.
  • Maintains broad knowledge about company’s services.

Experience and Competencies

  • 1+ years’ experience in toll or transportation role in similar environment (preferred)
  • Intermediate Excel skills
  • Excellent time management skills
  • Ability to manage multiple priorities with strict attention to detail
  • Strong analytical skills with ability to utilize problem solving skills for issues and inquiries
  • Excellent interpersonal skills with the ability to communicate effectively and professionally with internal and external customers
  • Ability to work independently as well as collaboratively in a team
  • Continually contribute to cohesive team environment
  • Possesses and demonstrates Fleetworthy’s Core Competencies and Values

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

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Operations Business Operations Coordinator at Bestpass by Fleetworthy

Investigates escalated customer and provider issues using CRM and data tools to identify root causes and recommend process improvements across fleet operations.

Junior Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Job Purpose

The Business Operations Coordinator is an entry-level, high-potential role built for a natural systems thinker — someone who’s energized by figuring out how the pieces of a complex process connect. Using our CRM and internal data and reporting tools, the Coordinator investigates escalated customer and provider partner issues, digs past the symptom to find the root cause, and partners with toll agencies and internal teams to fix not just the individual case but the process behind it.

Deep tolling industry knowledge isn’t required on day one — strong analytical instincts and a comfort with technology and data are. This role is designed to build both, developing the Coordinator into a go-to technical troubleshooter within Business Operations.

Essential Duties and Responsibilities

  • Investigates escalated customer and provider issues using CRM and internal data tools, tracing each issue to its root cause rather than treating symptoms alone.

  • Approaches problems systemically — mapping how provider data, agency processes, and internal workflows connect to identify where breakdowns actually start.

  • Analyzes case and usage data to spot patterns across issues, surfacing recurring problems and revenue-loss or violation risk before they grow.

  • Collaborates and liaises with Operations and providers to help define technical requirements and provide domain expertise in pursuit of issue closure and continuous process improvement.

  • Partners with Operations, Development, and Product to recommend fixes — a process change, a new report or dashboard, or a product enhancement — accomplished through new technology or alternative use of existing technology.

  • Documents findings and recommendations clearly enough for teammates, managers, and product owners to act on.

  • Engages with customers on an as-needed basis.

  • Maintains broad knowledge about the company’s services.

Please note this job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

Experience and Competencies

This is an entry-level position — we’re hiring for mindset and potential, not a resume.

  • No prior tolling or transportation experience required (helpful, but not necessary).

  • A natural systems thinker: curious about how things connect, and comfortable pulling on a thread until an issue makes sense.

  • Comfortable with technology and data:willing to work in spreadsheets, CRM records, and reports to find answers; basic Excel skills expected, more is a plus.

  • Strong analytical and problem-solving instincts; able to break a complex issue into parts and reason through it methodically.

  • Excellent time management skills and the ability to manage multiple priorities with strict attention to detail.

  • Excellent interpersonal skills, with the ability to communicate effectively and professionally with internal and external customers.

  • Ability to work independently as well as collaboratively in a team.

  • Continually contributes to a cohesive team environment.

  • Possesses and demonstrates Fleetworthy Core Values.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

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Operations Executive Assistant at Pavago

Executive Assistant manages CEO's calendar, communications, proposals, and CRM data while supporting sales operations and identifying efficiency improvements for a furniture manufacturer's representative group.

Mid Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Executive Assistant – Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Central Time Business Hours

About the Role

At Pavago, one of our clients is hiring an Executive Assistant to provide high-level support to the CEO of a well-established commercial furniture manufacturer’s representative group serving six U.S. states.

This is more than a traditional administrative role.

You’ll serve as the CEO’s trusted partner—managing executive priorities, coordinating communication, overseeing calendars, supporting proposals, maintaining CRM data, and improving day-to-day business operations.

You’ll also play a key role in keeping projects organized, preparing business documents, managing sales-related administrative tasks, and identifying opportunities to improve efficiency through technology and AI.

If you’re highly organized, proactive, detail-oriented, and enjoy helping executives operate at their best, this role is a strong fit.

What You’ll Own

Executive Support & Calendar Management

  • Manage the CEO’s inbox and prioritize communications.
  • Draft professional emails and correspondence on behalf of leadership.
  • Coordinate calendars, meetings, appointments, and scheduling priorities.
  • Protect executive focus time by proactively managing competing priorities.
  • Prepare meeting agendas, materials, and follow-up action items.
  • Coordinate internal and external meetings across multiple stakeholders.

Proposal & Sales Support

  • Review incoming project opportunities and notifications.
  • Prepare ancillary product proposals using internal quoting software (training provided).
  • Ensure proposals are accurate, complete, and submitted on time.
  • Support proposal documentation and sales follow-up activities.
  • Assist with sales administration and client-facing documentation.

CRM Management & Reporting

  • Maintain accurate CRM records and account information.
  • Update opportunities, activities, communications, and deal stages.
  • Track customer interactions and project progress.
  • Generate CRM reports and sales pipeline updates.
  • Ensure data accuracy and consistency across all records.

Administrative & Operational Support

  • Prepare presentations, reports, spreadsheets, and business documents.
  • Coordinate follow-ups and ensure action items are completed on schedule.
  • Organize company documentation and maintain structured filing systems.
  • Support daily business operations and special projects.
  • Assist leadership with administrative and operational priorities.

Process Improvement

  • Identify opportunities to improve administrative workflows.
  • Recommend and implement process improvements that increase efficiency.
  • Leverage AI tools such as ChatGPT, Copilot, or similar platforms to streamline repetitive work.
  • Help improve operational systems and internal processes as the business grows.

What Success Looks Like

  • Executive schedules remain organized and optimized.
  • Emails and communications are managed efficiently.
  • Proposals are completed accurately and submitted on time.
  • CRM records stay clean, current, and reliable.
  • Administrative workflows become more efficient through continuous improvement.
  • Leadership spends more time on strategic priorities and less time on administrative tasks.

What Makes You a Strong Fit

  • You are highly organized and detail-oriented.
  • You anticipate needs before they become problems.
  • You enjoy creating structure and improving processes.
  • You communicate professionally with internal and external stakeholders.
  • You take ownership and work independently with minimal supervision.
  • You enjoy helping executives operate more efficiently.

Required Experience & Skills

Experience

  • Previous experience as an:

    • Executive Assistant
    • Administrative Assistant
    • Operations Coordinator
    • Project Coordinator
    • Similar executive support role
  • Fluent written and spoken English.

  • Experience using CRM platforms such as:

    • HubSpot
    • Salesforce
    • Zoho
    • Similar CRM systems
  • Strong Microsoft Office skills, including:

    • Outlook
    • Excel
    • Word
    • PowerPoint
  • Experience managing executive calendars and scheduling.

  • Comfortable using AI productivity tools such as ChatGPT, Copilot, or similar.

  • Strong organizational skills with exceptional attention to detail.

  • Ability to quickly learn new software and business processes.

  • Professional email writing and communication skills.

  • Availability during U.S. Central Time business hours.

Nice to Have

  • Experience supporting executives in a B2B sales environment.

  • Experience preparing:

    • Quotes
    • Proposals
    • Estimates
    • Sales documentation
  • Industry experience in:

    • Commercial Furniture
    • Interior Design
    • Architecture
    • Construction
    • Commercial Real Estate
  • Experience generating CRM and sales pipeline reports.

  • Project coordination or client relationship management experience.

  • Experience improving administrative processes and workflows.

What a Typical Day Looks Like

  • Review and prioritize the CEO’s inbox.
  • Coordinate meetings and manage executive calendars.
  • Prepare proposals and sales documentation.
  • Update CRM records and generate reports.
  • Draft emails, presentations, and business documents.
  • Track follow-ups and ensure important tasks stay on schedule.
  • Support operational projects and improve internal workflows.
  • Use AI tools to streamline administrative work and improve productivity.

In short: You’ll keep the CEO organized, support business operations, manage critical administrative workflows, and help the company operate more efficiently through strong execution and continuous process improvement.

Key Metrics for Success (KPIs)

  • Executive calendar accuracy and scheduling efficiency.
  • Inbox management and follow-up completion.
  • Proposal accuracy and on-time submission.
  • CRM data accuracy and reporting quality.
  • Administrative task completion and responsiveness.
  • Process improvement initiatives implemented.
  • Leadership satisfaction and operational efficiency.

Why This Role Stands Out

  • High-trust partnership with the CEO.

  • Significant ownership across executive support and business operations.

  • Opportunity to improve systems using AI and modern productivity tools.

  • Exposure to sales operations, CRM management, and business process improvement.

  • Fully remote role with long-term growth opportunities.

  • Career progression into:

    • Senior Executive Assistant
    • Executive Operations Manager
    • Chief of Staff
    • Operations Manager

Interview Process

  1. Application Review
  2. Spark Hire Intro Video (3–5 minutes)
  3. Client Interview
  4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience supporting executives, managing calendars and inboxes, coordinating operations, working with CRM systems, and improving administrative processes. You’ll also have the opportunity to highlight how you’ve used AI tools to improve productivity and support business operations. Your video will be reviewed by the hiring team before moving to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about executive support, enjoy creating structure in fast-moving environments, and want to play a critical role in helping leadership operate more effectively, we’d love to hear from you. Apply today and become a trusted partner to a growing business.

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Operations Executive Assistant to CGO (Remote) at KnowBe4

Executive Assistant manages the Chief Growth Officer's calendar, meetings, action items, and priorities across global commercial teams with high autonomy.

Mid Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Remote positions open to the US only.

The Opportunity

KnowBe4’s Chief Growth Officer leads the company’s global commercial organization — sales, growth, and go-to-market teams spanning North America, EMEA, APAC, and Latin America — through a defining growth phase. This role is the operational backbone of that office.

This role is designed for an experienced operator rather than a traditional support professional: someone who brings structure to ambiguity and returns with a plan and a recommendation. You will operate at the pace of the executive you support, across every time zone the business touches, with a high degree of autonomy and trust.

For a candidate seeking deep exposure to how a global commercial organization is built and scaled — with meaningful room to grow within the role — this is a rare opportunity.

What You’ll Own

  • The operating rhythm of the CGO’s office: Treat the calendar as a strategic asset, not a scheduling task. Sequence priorities across global time zones, protect focus time, and ensure every hour maps to what matters most.
  • Action items, end to end: Capture commitments from meetings, own the follow-through, drive owners to resolution, and close the loop proactively. You ensure complete follow-through on every commitment.
  • Meeting architecture: Prepare agendas, pre-reads, and briefing materials; ensure the CGO walks into every room ready; drive post-meeting execution.
  • Ambiguity into plans: When a situation is unstructured, you organize it, form a point of view, and bring back a recommendation with options — then execute the decision.
  • Managing up: Exercise independent judgment in protecting the CGO’s time: identify overcommitment, question meetings that lack clear purpose, and respectfully decline requests on the CGO’s behalf when appropriate. Your mandate is to increase the executive’s effectiveness, not simply their activity.
  • Complex global travel: Plan and manage multi-city domestic and international travel, adjusting in real time as priorities and schedules shift.
  • Force-multiplying the leadership team: The CGO’s front-line team (~5 senior leaders) is part of your remit. Know when to zoom in on the CGO’s priorities and when to zoom out to coordinate logistics, cadences, and events for the broader group.
  • Sensitive and confidential matters: This seat sits close to organizational, compensation, and board-level material, as well as personal logistics. You handle all of it with instinctive, absolute discretion.
  • Cross-functional partnership: Work closely with executive operations, the CEO’s office, and peer executive assistants across the leadership team to keep the company’s senior cadence tight.

Who You Are

  • Operator mindset: Proactive and self-directed; you anticipate needs, take ownership of outcomes, and operate effectively with minimal direction.
  • Composed and precise at pace: You maintain accuracy and sound judgment while keeping pace with a high-velocity executive and a global business.
  • Discreet by instinct: You exercise mature, independent judgment on confidential matters and understand what must remain private.
  • Coachable and resilient: You welcome direct, candid feedback and incorporate it quickly and constructively — it is offered in service of great outcomes, and you treat it that way.
  • High standards, low ego: You hold a high bar for your own work while remaining grounded, collaborative, and easy to work with.
  • Partnership-oriented: You function as a true business partner to the CGO — trusted, invested, and engaged in the success of the office, not simply executing tasks. The best version of this relationship is built on mutual trust, candor, and genuine working rapport.
  • Committed to the role: The company is entering a multi-year growth phase with significant milestones ahead. Compensation and recognition will grow with your impact; we are seeking someone genuinely energized by developing within this role through that phase.

Experience & Qualifications

  • Drive & Judgment First: Demonstrated drive, judgment, and coachability are weighted more heavily than tenure. High-potential early-career candidates are strongly encouraged to apply.
  • Background: Experience supporting senior executives, coordinating across global teams, or operating in high-growth environments is a plus, not a prerequisite.
  • Skills: Strong written communication and fluency with modern productivity and collaboration tools.

Location & Working Model

  • East Coast (US) Based: The CGO’s operating footprint spans New York, Tampa/Clearwater, and Washington, DC. Your home base is flexible within the East Coast; what matters is reliable, ready availability across Eastern Time and the ability to travel on short notice.
  • On-Site As Needed: You’ll be on the ground in NY, Tampa, or DC for board cycles, leadership off-sites, and other large meetings — typically planned in advance, occasionally not. When the CGO is remote, you’re welcome to be fully remote. Flexibility runs both directions.
  • Travel: Regular domestic travel to the hub cities above, with occasional international trips. Candidates should travel willingly and adapt readily when plans change.

Why This Role

  • C-Suite Exposure: Direct, daily partnership with a C-suite executive leading global growth through a pivotal company phase.
  • Executive Insights: Exposure to board-level operations, executive decision-making, and a world-class go-to-market organization.
  • Career Growth: Meaningful growth in scope, compensation, and recognition as the company scales, commensurate with demonstrated impact.

The salary for this position ranges from $87,000-$97,000, which will vary depending on how well an applicant’s skills and experience align with the job description listed above.

Application deadline: 9/11/2026.  This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

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Operations Salesforce CRM Analyst at Experian

Administers and supports Salesforce CRM systems for global users, configures workflows and dashboards, and manages user access and permissions.

Mid Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

We’re currently looking for a Salesforce CRM Administrator to join our Global CRM team on a permanent basis. This is an exciting opportunity for someone with a Salesforce CRM background to develop their Salesforce Administration skills while supporting a global user community within a FTSE 100 market-leading organization.

As our CRM capabilities continue to evolve, you’ll have the opportunity to work with modern Salesforce technologies, contribute to meaningful business improvements, and expand your expertise across automation, analytics, and emerging AI capabilities. Working alongside an experienced and collaborative global CRM team, you’ll play an important role in supporting one of our most critical business platforms while continuing to grow your career.

The CRM Analyst will work with the Global CRM team to identify opportunities for leveraging CRM and related technologies to support our global user community. Areas of focus will span multiple Business Units and business processes, primarily within Salesforce, while also supporting related platforms including Experience Cloud, Marketing Automation, CPQ, automated testing tools, and the enterprise data warehouse.

This role combines user support, Salesforce administration, system configuration, reporting, testing, and continuous improvement. The successful candidate will work closely with business stakeholders, business analysts, developers, and other members of the CRM team to deliver scalable, high-quality solutions.

Key Responsibilities

  • Provide day-to-day end-user support by resolving cases submitted through Salesforce.

  • Create, maintain, and troubleshoot Salesforce users, profiles, permission sets, public groups, queues, roles, and sharing settings.

  • Configure and maintain Salesforce using declarative tools including custom objects, fields, page layouts, record types, validation rules, picklists, email templates, approval processes, and Flow.

  • Build and maintain reports and dashboards that provide meaningful business insights.

  • Assist in the configuration, testing, deployment, and ongoing support of Salesforce AI capabilities, including Agentforce agents, Prompt Builder solutions, and intelligent automation features.

  • Collaborate with business analysts and developers to deliver enhancements, resolve system issues, and implement business requirements.

  • Participate in requirements gathering, solution design discussions, User Acceptance Testing (UAT), release activities, and post-deployment validation.

  • Create and maintain user documentation, knowledge articles, training materials, and support communications to promote user adoption.

  • Monitor system health, data quality, and user feedback to identify trends, recurring issues, and opportunities for continuous improvement.

  • Identify opportunities to improve business processes, user experience, and Salesforce adoption through configuration, automation, and platform best practices.

  • Configure Salesforce in accordance with established governance, security, and change management processes.

  • Stay current with Salesforce platform capabilities and recommend improvements where appropriate.

Could this role be for you?

We’re looking for someone with a solid understanding of Salesforce and general CRM concepts who enjoys solving business problems and delivering excellent customer support. You’ll have experience configuring Salesforce using declarative tools and supporting business users in a fast-paced environment.

Experience supporting related business applications such as CPQ, Marketing Automation, or e-signature platforms would be beneficial but is not required.

You’ll succeed in this role by collaborating effectively with teammates across the globe, communicating clearly with business stakeholders, and proactively identifying opportunities to improve systems and processes. We’re looking for someone who enjoys learning, takes ownership of their work, and contributes positively as part of a collaborative team.

Qualifications

  • Salesforce Certified Platform Administrator
  • 3+ years of experience administering or supporting Salesforce.
  • Experience configuring Salesforce using declarative tools (custom objects, fields, page layouts, validation rules, record types, reports, dashboards, and Flow).
  • Understanding of Salesforce security concepts including users, roles, profiles, permission sets, and sharing.
  • Experience troubleshooting user issues and providing day-to-day application support.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to prioritize multiple requests and manage work effectively in a fast-paced environment.
  • Experience working with stakeholders to gather requirements and translate business needs into system solutions.
  • Proficiency with Microsoft Excel and other Microsoft Office applications.

Preferred Qualifications / Skills

  • Salesforce Certified Agentforce Specialist
  • Salesforce AI Associate
  • Salesforce Data Cloud Consultant
  • Trailhead “Agent Blazer” status and other Trailhead Badges/Super Badges.
  • Exposure working with Salesforce Flow automation.
  • Exposure to Salesforce AI capabilities, including Agentforce, Einstein, Prompt Builder, or other generative AI tools such as Claude Code and Cursor.
  • Experience with Agile delivery methodologies and User Acceptance Testing.
  • Experience working in Salesforce Lightning Experience.

Additional Information

Our uniqueness is that we celebrate yours. Experian’s people first, inclusive and purpose driven culture is multi award-winning; World’s Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

This is a fully remote job opportunity.

Recruitment Fraud Awareness- Experian’s recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.

Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

#LI-Remote

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Operations Field Based Assistant Expedition Leader- High Arctic Experience Required at Lindblad Expeditions

Assists expedition leaders with coordinating shipboard operations, managing field staff, handling guest logistics, and ensuring expedition equipment readiness on polar expedition vessels.

Mid Onsite Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

WHO WE ARE

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we’re now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

SUMMARY

This position supports the Expedition Leader as they deliver a thematic, and well-executed guest experience by providing inspired leadership, and operational and administrative support for guests and staff while upholding the guiding principles of Lindblad Expeditions. The Field Based Assistant Expedition Leader (AEL) assists with the coordination of expedition and land operations, manages the Field Staff shipboard spaces, oversees basic accounting of expedition funds, and ensures the ships have all necessary expedition equipment. This position may also assist in the field assisting with safe operations. The AEL is also a key liaison between Lindblad Expeditions’ New York and Seattle offices, guests, and shipboard personnel.  The position is responsible for upholding Field Staff policies and procedures on board with the oversight of the Expedition Leader and the Field Staff Manager.

The position should expect varying hours each day, based on the itinerary.  It is essential that this person has excellent social skills as they will be expected to dine with guests and work in a multi-national environment, and live in close quarters.

---—————————————-

For the Field Based Assistant Expedition Leader role, we are looking for candidates with expedition ship expertise specifically in High Arctic regions (Svalbard, Greenland and Arctic Canada), and can only consider applicants who meet the requirements indicated under Eligibility for Contract.

ESSENTIAL DUTIES

  • The position must be able to perform each essential duty satisfactorily.  Additional duties may be added at any time.
  • Customer Service – Facilitate guest requests and arrangements daily.
  • Assist the Expedition Leader with all guest-related logistics, including disembarkation for operations.
  • Communicate with land agents for confirmation of tour arrangements and special needs, and with Lindblad Expeditions’ office personnel, hotel manager, or doctor regarding guest arrangements (e.g. cabin upgrades, special dietary needs & medical conditions). Also communicate all guest requests to the office in a timely manner and keeping the guest abreast of the situation.
  • Answer daily communication/information requests from the office in a timely manner.
  • Be present in the Mud Room/Basecamp, lounge, dining room, or reception at appropriate times and responding to requests in a timely manner, as necessary.
  • Eat meals with guests and make an effort to dine with a variety of people over the course of each voyage.
  • Medical Evacuation- The position is the key person regarding facilitation of a medical evacuation for guests while they are on the ship.
    • The position must communicate the situation and collect information effectively for the office and insurance company, while liaising with the Captain, Expedition Leader, Doctor, and Shoreside team for patient guest needs and appropriate means of transportation off the ship.
    • The AEL may be required to escort or assign a staff member to escort the guest to the hospital or spend time away from the ship to secure a safe and reliable evacuation.
  • Guest Arrival/Departure- Supervise group airport transfers, individual guest transfers, luggage transfer, and general departure arrangements.
  • Create and communicate staff berthing assignments for each voyage and oversees the voyage daily staff duty sign-ups.
  • Edit daily programs.
  • Oversee the Basecamp Coordinator (BCC) role, which manages gear inventory, expeditions accounts, and expedition spaces onboard.
  • Assist expedition operations by driving Zodiacs, manage beach landings, lead hikes, occasionally offer interpretation, and act as a point person for staff in the field.
  • Collect and archive landing records.
  • Write and submit post-voyage AECO and IAATO reports.
  • Assist Expedition Leader with voyage planning and safety awareness.

ELIGIBILITY FOR CONTRACT

  • A minimum of at least 150 days of expedition ship experience operating in High Arctic regions (Svalbard, Greenland and Arctic Canada).
  • Significant and relevant experience; prior experience on expedition ships strongly preferred.
  • Bachelor’s degree or four years of work experience in related industry. Previous management experience is highly desirable.  Two years minimum customer service background.
  • Computer experience with Microsoft Office. Experience with other computer management programs preferred.
  • Must be able to handle multiple tasks at one time with keen attention to detail.
  • A team-player with excellent training skills and a proven educator.
  • Works well independently and is a self-starter.
  • Strong communicator with individuals and groups, even-tempered demeanor, and is calm under pressure. Comfortable with public speaking.
  • Is calm, unflappable, and adaptive to an ever-changing environment. Must be able to handle multiple tasks at one time with keen attention to detail.
  • Possess excellent problem-solving skills, the ability to make sound decisions quickly, and exercises good judgment.
  • Full mobility of all limbs and the ability to lift and/or move up to 25 pounds and lift and/or move up to 50 pounds as needed.  In the field, this position will participate in field excursions, including driving zodiacs for several hours per day, hikes over
  • uneven terrain for up to 3 miles, and kayaking up to 3 miles.
  • First Aid & CPR (higher level of training preferred).
  • Some itineraries may have additional required credentials or training.
  • Strongly preferred - small boat driving experience.
  • Strongly preferred - Merchant Mariner Credential of 25 tons or greater, RYA certificate, or equivalent.
  • Strongly preferred - Experienced and adaptable in diverse geographic regions.

REQUIRED FOR CONTRACT

  • Promotion/Sales- The position must become familiar with the company philosophy and various programs offered by National Geographic - Lindblad Expeditions. They should be able to address and field questions from guests regarding the various programs offered.
  • Conservation/Sustainability- The position should become familiar with National Geographic- Lindblad Expeditions conservation and sustainability programs and be able to discuss the efforts in any itinerary where scheduled.
  • Inflatable Boat Operations- The position should be prepared to assist with many aspects of inflatable boat operations for shore excursions. Familiarity with inflatable boats, such as Zodiacs, and ability to drive is a strong preference. If a US-citizen, a USCG license to drive inflatable boats is preferred.
  • Safety- The position should be prepared to participate in on-board safety training, meetings and drills, including abandon ship and fire drills. Will also participate in shore-based education as required by the Company.

$337 - $337 a day

What we offer:

Salary for this contract position: $337 daily rate

Travel Expenses Paid

Communication Skills

Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos.   Must also possess the ability to effectively communicate–both in writing and orally–with a professional demeanor.

PHYSICAL DEMANDS

While performing the duties of this position, this person is frequently required to sit, talk and hear. This person will also be required to write and type. Occasionally required to stand, walk, and reach with hands and arms. The physical demands per position are described in the Job Analysis sheet and are available to all applicants upon request.

COMPENSATION STATEMENT

Lindblad Expeditions determines the pay for contracts and positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted daily range is based on national data and may be refined for a candidate’s region/town/cost of living.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Lindblad Expeditions is an equal-opportunity employer. Individuals seeking a contract or employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Executive Assistant at Pavago

Executive Assistant manages CEO's calendar, communications, proposals, CRM data, and business operations while identifying efficiency improvements through technology and AI.

Mid Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Executive Assistant – Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Central Time Business Hours

About the Role

At Pavago, one of our clients is hiring an Executive Assistant to provide high-level support to the CEO of a well-established commercial furniture manufacturer’s representative group serving six U.S. states.

This is more than a traditional administrative role.

You’ll serve as the CEO’s trusted partner—managing executive priorities, coordinating communication, overseeing calendars, supporting proposals, maintaining CRM data, and improving day-to-day business operations.

You’ll also play a key role in keeping projects organized, preparing business documents, managing sales-related administrative tasks, and identifying opportunities to improve efficiency through technology and AI.

If you’re highly organized, proactive, detail-oriented, and enjoy helping executives operate at their best, this role is a strong fit.

What You’ll Own

Executive Support & Calendar Management

  • Manage the CEO’s inbox and prioritize communications.
  • Draft professional emails and correspondence on behalf of leadership.
  • Coordinate calendars, meetings, appointments, and scheduling priorities.
  • Protect executive focus time by proactively managing competing priorities.
  • Prepare meeting agendas, materials, and follow-up action items.
  • Coordinate internal and external meetings across multiple stakeholders.

Proposal & Sales Support

  • Review incoming project opportunities and notifications.
  • Prepare ancillary product proposals using internal quoting software (training provided).
  • Ensure proposals are accurate, complete, and submitted on time.
  • Support proposal documentation and sales follow-up activities.
  • Assist with sales administration and client-facing documentation.

CRM Management & Reporting

  • Maintain accurate CRM records and account information.
  • Update opportunities, activities, communications, and deal stages.
  • Track customer interactions and project progress.
  • Generate CRM reports and sales pipeline updates.
  • Ensure data accuracy and consistency across all records.

Administrative & Operational Support

  • Prepare presentations, reports, spreadsheets, and business documents.
  • Coordinate follow-ups and ensure action items are completed on schedule.
  • Organize company documentation and maintain structured filing systems.
  • Support daily business operations and special projects.
  • Assist leadership with administrative and operational priorities.

Process Improvement

  • Identify opportunities to improve administrative workflows.
  • Recommend and implement process improvements that increase efficiency.
  • Leverage AI tools such as ChatGPT, Copilot, or similar platforms to streamline repetitive work.
  • Help improve operational systems and internal processes as the business grows.

What Success Looks Like

  • Executive schedules remain organized and optimized.
  • Emails and communications are managed efficiently.
  • Proposals are completed accurately and submitted on time.
  • CRM records stay clean, current, and reliable.
  • Administrative workflows become more efficient through continuous improvement.
  • Leadership spends more time on strategic priorities and less time on administrative tasks.

What Makes You a Strong Fit

  • You are highly organized and detail-oriented.
  • You anticipate needs before they become problems.
  • You enjoy creating structure and improving processes.
  • You communicate professionally with internal and external stakeholders.
  • You take ownership and work independently with minimal supervision.
  • You enjoy helping executives operate more efficiently.

Required Experience & Skills

Experience

  • Previous experience as an:

    • Executive Assistant
    • Administrative Assistant
    • Operations Coordinator
    • Project Coordinator
    • Similar executive support role
  • Fluent written and spoken English.

  • Experience using CRM platforms such as:

    • HubSpot
    • Salesforce
    • Zoho
    • Similar CRM systems
  • Strong Microsoft Office skills, including:

    • Outlook
    • Excel
    • Word
    • PowerPoint
  • Experience managing executive calendars and scheduling.

  • Comfortable using AI productivity tools such as ChatGPT, Copilot, or similar.

  • Strong organizational skills with exceptional attention to detail.

  • Ability to quickly learn new software and business processes.

  • Professional email writing and communication skills.

  • Availability during U.S. Central Time business hours.

Nice to Have

  • Experience supporting executives in a B2B sales environment.

  • Experience preparing:

    • Quotes
    • Proposals
    • Estimates
    • Sales documentation
  • Industry experience in:

    • Commercial Furniture
    • Interior Design
    • Architecture
    • Construction
    • Commercial Real Estate
  • Experience generating CRM and sales pipeline reports.

  • Project coordination or client relationship management experience.

  • Experience improving administrative processes and workflows.

What a Typical Day Looks Like

  • Review and prioritize the CEO’s inbox.
  • Coordinate meetings and manage executive calendars.
  • Prepare proposals and sales documentation.
  • Update CRM records and generate reports.
  • Draft emails, presentations, and business documents.
  • Track follow-ups and ensure important tasks stay on schedule.
  • Support operational projects and improve internal workflows.
  • Use AI tools to streamline administrative work and improve productivity.

In short: You’ll keep the CEO organized, support business operations, manage critical administrative workflows, and help the company operate more efficiently through strong execution and continuous process improvement.

Key Metrics for Success (KPIs)

  • Executive calendar accuracy and scheduling efficiency.
  • Inbox management and follow-up completion.
  • Proposal accuracy and on-time submission.
  • CRM data accuracy and reporting quality.
  • Administrative task completion and responsiveness.
  • Process improvement initiatives implemented.
  • Leadership satisfaction and operational efficiency.

Why This Role Stands Out

  • High-trust partnership with the CEO.

  • Significant ownership across executive support and business operations.

  • Opportunity to improve systems using AI and modern productivity tools.

  • Exposure to sales operations, CRM management, and business process improvement.

  • Fully remote role with long-term growth opportunities.

  • Career progression into:

    • Senior Executive Assistant
    • Executive Operations Manager
    • Chief of Staff
    • Operations Manager

Interview Process

  1. Application Review
  2. Spark Hire Intro Video (3–5 minutes)
  3. Client Interview
  4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience supporting executives, managing calendars and inboxes, coordinating operations, working with CRM systems, and improving administrative processes. You’ll also have the opportunity to highlight how you’ve used AI tools to improve productivity and support business operations. Your video will be reviewed by the hiring team before moving to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about executive support, enjoy creating structure in fast-moving environments, and want to play a critical role in helping leadership operate more effectively, we’d love to hear from you. Apply today and become a trusted partner to a growing business.

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Operations AVP, Outsourcing at Fg Life

AVP develops and oversees enterprise outsourcing strategy, manages vendor performance and compliance, and drives operational excellence across outsourced engagements.

Lead Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

The AVP, Enterprise Outsourcing Effectiveness is a critical, strategic role accountable for enterprise outsourcing outcomes including strategic alignment, performance and quality, risk and compliance, and cost effectiveness. This individual will play a key role in shaping how the organization balances outsourcing with other levers to drive operational excellence and support enterprise growth through close cross-functional partnerships.

Description-

Shape Enterprise Outsourcing Strategy

  • Develop and oversee the enterprise outsourcing strategy in alignment with enterprise and COO priorities.
  • Partner closely with Human Resources on Enterprise Workforce Management, and help lead the strategic movement between, and balance across, outsourcing, full-time staff, contingent workers, and automation.
  • Serve as a member of the Enterprise Workforce Management Steering Committee.
  • Provide strategic recommendations and risk insights to the COO and Insurance Management Committee relative to outsourcing opportunities including appropriate business case development
  • Act as the F&G subject matter expert relative to comprehensive outsourcing strategy, execution, and activity
  • Engage in external industry and outsourcing networks to bring industry best practices and thinking to F&G
  • Participate in Senior Leadership Team discussions across all areas touching outsourcing
  • Evaluate outsourcing operating model opportunities

Design and Execute Outsourcing Initiatives

  • Translate executive priorities into operational requirements, ensuring alignment between internal teams and outsourced partners.
  • Create recommendations for strategic activity transfers with end-to-end dependencies, cost-benefit-analysis, risk analysis, stakeholder input, sequencing, and technology and financial implications working closely with cross-functional partners.
  • Support, follow, and report on the full lifecycle of outsourced engagements, including transition planning, onboarding, knowledge transfer, stabilization, and ongoing operational effectiveness.
  • Drive standardization and consistency in process, tools, documentation and engagement models across all outsourced relationships

Manage Outsourcing Performance, Risk, and Compliance

  • Establish and maintain a comprehensive scorecard and reporting framework for all existing outsourcing relationships, ensuring alignment with enterprise strategy, risk tolerance, and performance expectations. Monitor and report out on trends.
  • Work with business unit leaders and Vendor Management to provide guidance and recommendations on performance management, SLA enforcement, Key Performance Indicator (KPI) and Key Risk Indicator (KRI) development, quality standards, and contractual obligations.
  • Monitor, track and report on material issue resolution and propose mitigation strategies.
  • Lead, or participate in, quarterly business reviews, ensuring outcomes, risks and action items are clearly documented and consistently addressed.
  • Partner cross-functionally to ensure compliance with all regulatory, legal, security and data privacy requirements, including audit participation and remediation of audit findings

Align Stakeholders and Lead the Function

  • Work closely with HR, Operations, IT, Finance, Risk, PRT and Retail leadership to develop and monitor feedback loops and interaction models, including voice of business and voice of customer.
  • Provide insights to Vendor Management and Strategic Sourcing relative to outsourcing outcomes and partners. Aggregate strategic insights to incorporate into recommendations, scorecards, and workforce planning.
  • Collaborate cross-functionally with Data Analytics, Process Engineering and Portfolio Management teams to ensure constant alignment on outsourcing strategy and execution.
  • Supervisory Responsibilities: This role has people leadership responsibilities, including managing performance, developing talent, and supporting engagement and team effectiveness.

Supervisory Responsibilities: This role has people leadership responsibilities, including managing performance, developing talent, and supporting engagement and team effectiveness.

Knowledge, Skills & Abilities

  • Builds productive working relationships across all levels of the organization, fostering collaboration and open communication.
  • Able to establish trust-based external partnerships via strong relationship management skills while overseeing vendor performance and stakeholder alignment.
  • Communicates with clarity and precision, actively listening and translating complex data into concise, actionable insights tailored to diverse audiences.
  • Comfortable dealing with complex problems and proposing solutions.
  • Ability to perform work with a high level of attention to detail and accuracy. Flexible and adaptable in a dynamic environment.
  • Creative, curious and strategic thinker able to connect vendor performance to broader organizational goals and anticipate future risks and opportunities
  • Demonstrated ability to work within a cross-functional environment to develop and deliver content (forms, communication, and other) that meets legal and compliance standards while fulfilling internal and external customer needs.
  • Applies proactive risk awareness and mindset to identify, assess, and mitigate operational, regulatory, and reputational risks within outsourced environments.
  • Drives alignment and results across teams and vendors by influencing decisions and leading initiatives without relying on formal authority.
  • Operates with a high degree of autonomy, effectively prioritizing work and delivering measurable outcomes with minimal oversight.
  • Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint)

Minimum Qualifications -

Education Level- Bachelor’s Degree

YOE- 10+ years of relevant experience - 10+ years in service strategy, outsourcing strategy, third-party administration or business process operations required.  Proven ability to lead cross-functional teams and influence both with and without direct authority.

Preferred Qualifications-

Education Level- Master’s Degree

YOE- Insurance or financial industry experience preferred

#IND-HP

#LI-MK1

#LI-Remote

Additional Information

Work Environments

F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you’ll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G.  If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment: F&G Careers

About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1 Top Workplaces USA 2022 – 2023

2 Des Moines Register Top Workplaces 2018 – 2022

Notice for all Applicants who are California residents under the California Privacy Rights Act. Please click here to review the policy.

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Operations General Manager - International Moving & Freight Forwarding | Remote at Pavago

Lead and scale an international moving division's operations, overseeing sales, pricing, logistics workflows, team management, and strategic growth initiatives.

Exec Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

General Manager – International Moving & Freight Forwarding | Remote

Position Type: Full-Time, Remote

Industry: International Moving, Household Goods & Freight Forwarding

About the Role

At Pavago, one of our clients is hiring an experienced General Manager to lead and scale their International Moving Division, specializing in international household goods relocations and freight forwarding.

This is a senior, hands-on leadership role for someone with deep international moving industry experience. You’ll oversee the full operation — from sales, pricing, and quoting through international shipping, customs, destination services, operations, and customer experience.

You’ll lead multiple departments, improve operational performance, coach teams, establish KPIs, strengthen processes, and work directly with ownership on growth and strategic initiatives.

This role requires significant direct experience in international household goods moving. Candidates without this industry background will not be considered.

What You’ll Own

International Moving Operations

  • Lead the day-to-day performance of the International Moving Division

  • Oversee international household goods relocations from origin through destination

  • Manage workflows involving:

    • Ocean freight
    • Air freight
    • Customs procedures
    • International documentation
    • Destination services
    • Pricing and quoting
  • Ensure operations follow international shipping requirements and industry best practices

  • Identify operational bottlenecks and implement practical solutions

  • Maintain strong service quality while improving efficiency and scalability

Sales, Pricing & Revenue Growth

  • Oversee sales and pricing performance
  • Improve sales processes and conversion rates
  • Coach sales representatives to strengthen close rates and customer experience
  • Review pricing and quoting strategies
  • Ensure quotes remain competitive while supporting healthy margins
  • Monitor pipeline performance and sales KPIs
  • Partner with ownership on growth opportunities and expansion initiatives

Team Leadership & Performance

Lead and develop teams across:

  • Sales
  • Operations
  • Pricing
  • Sales Support
  • Customer Service

You’ll:

  • Recruit, train, mentor, and manage remote employees
  • Establish clear expectations and accountability
  • Coach managers and individual contributors
  • Conduct performance reviews and ongoing development
  • Build a culture of ownership, teamwork, and continuous improvement

Customer Experience & Escalations

  • Maintain high customer service standards throughout the relocation lifecycle
  • Step into complex or escalated customer situations when necessary
  • Resolve service issues professionally and efficiently
  • Identify recurring customer pain points and address root causes
  • Improve communication and visibility throughout the customer journey
  • Balance customer satisfaction with operational and commercial requirements

KPIs, SOPs & Process Improvement

  • Establish clear KPIs across departments

  • Monitor:

    • Revenue and sales performance
    • Close rates
    • Operational efficiency
    • Customer satisfaction
    • Service quality
    • Team productivity
  • Develop and improve SOPs and operational workflows

  • Use performance data to identify improvement opportunities

  • Introduce technology and automation where appropriate

  • Create greater visibility and accountability across the division

Strategy & Ownership Partnership

  • Work directly with ownership on business strategy and long-term growth
  • Translate strategic priorities into executable plans
  • Support expansion and operational scaling
  • Evaluate and implement new technology
  • Provide clear visibility into divisional performance, risks, and opportunities
  • Balance strategic leadership with hands-on day-to-day execution

Required Experience & Skills

International Moving Experience — Required

  • 10+ years of international household goods moving experience

  • Previous experience managing an international moving company, business unit, or major division

  • Extensive hands-on knowledge of:

    • International household goods shipping
    • Ocean freight
    • Air freight
    • Customs procedures
    • International shipping documentation
    • Destination services
    • Pricing and quoting

Leadership & Operations

  • Experience overseeing multiple departments, ideally including Sales, Operations, Pricing, Sales Support, and Customer Service
  • Proven experience managing and developing remote teams
  • Strong leadership and employee coaching skills
  • Experience building KPIs, SOPs, and accountability systems
  • Ability to improve operational workflows and processes
  • Experience handling complex customer escalations

Communication & Systems

  • Excellent written and verbal English communication
  • Strong analytical and problem-solving skills
  • High level of computer proficiency
  • Comfortable learning and implementing new technology
  • Experience with CRM, transportation management, or workflow management systems is strongly preferred

Preferred Experience

  • Experience within the U.S. international moving market
  • Freight forwarding experience
  • Experience scaling an international moving operation
  • Transportation Management System (TMS) experience
  • CRM and workflow management software experience
  • Technology implementation or process automation experience

What Makes You a Strong Fit

You’re likely to succeed if you:

  • Are a hands-on operator and leader, not just a people manager
  • Know the international moving industry from direct experience
  • Can move comfortably between strategy and execution
  • Hold teams accountable while developing and coaching employees
  • Understand the commercial side of pricing, quoting, and sales
  • Stay composed when dealing with complex shipments or customer escalations
  • Make decisions independently and take ownership of outcomes
  • Are organized, analytical, and process-driven
  • Thrive in fast-paced, entrepreneurial environments

What a Typical Day Looks Like

You may start by reviewing sales, operational, and customer service KPIs before meeting with department leaders to address priorities.

Throughout the day, you could review complex international moves, troubleshoot shipment or customs issues, evaluate pricing, coach sales representatives, resolve a customer escalation, improve an operational workflow, or review team performance.

You’ll also work directly with ownership on growth initiatives, technology improvements, and the long-term direction of the division.

In short: you own the people, performance, processes, customer experience, and growth of the International Moving Division.

Key Metrics for Success

  • Revenue and divisional growth
  • Sales close rates and quoting performance
  • Operational efficiency and shipment execution
  • Pricing competitiveness and margin performance
  • Customer satisfaction and escalation resolution
  • Team productivity and accountability
  • SOP and process adherence
  • Employee development and retention
  • Consistent execution across departments

What We Offer

  • Competitive base salary
  • Paid vacation and holidays
  • Paid training
  • Fully remote work environment
  • Direct collaboration with company ownership
  • Long-term career growth opportunities
  • Significant ownership over a growing international moving division
  • Opportunity to improve and scale systems, teams, and operations

Interview Process

  1. Initial Application Review
  2. Intro Video
  3. Leadership & International Moving Experience Interview
  4. Client Interview
  5. Offer & Onboarding

What Happens After You Apply

After applying, you’ll receive an email invitation from Spark Hire to complete a short Intro Video.

This gives the hiring team an opportunity to learn more about your international household goods moving experience, leadership background, and communication style before moving forward.

You can complete the video on your own time and re-record your responses before submitting if needed.

Please check your inbox and spam/junk folder for the Spark Hire invitation.

Apply Now

If you have 10+ years of international household goods moving experience, have successfully led teams or a major moving division, and understand the business from sales and pricing through freight, customs, operations, and customer service, we’d love to hear from you.

Please highlight your international moving industry experience and leadership background when applying.

#GeneralManager #InternationalMoving #InternationalRelocation #HouseholdGoods #FreightForwarding #MovingIndustry #OceanFreight #AirFreight #Logistics #OperationsManagement #SalesLeadership #RemoteJobs

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Operations Business Operations Coordinator at Bestpass by Fleetworthy

Investigates escalated customer and provider issues using CRM and data tools to identify root causes and recommend process improvements across fleet operations.

Junior Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Job Purpose

The Business Operations Coordinator is an entry-level, high-potential role built for a natural systems thinker — someone who’s energized by figuring out how the pieces of a complex process connect. Using our CRM and internal data and reporting tools, the Coordinator investigates escalated customer and provider partner issues, digs past the symptom to find the root cause, and partners with toll agencies and internal teams to fix not just the individual case but the process behind it.

Deep tolling industry knowledge isn’t required on day one — strong analytical instincts and a comfort with technology and data are. This role is designed to build both, developing the Coordinator into a go-to technical troubleshooter within Business Operations.

Essential Duties and Responsibilities

  • Investigates escalated customer and provider issues using CRM and internal data tools, tracing each issue to its root cause rather than treating symptoms alone.

  • Approaches problems systemically — mapping how provider data, agency processes, and internal workflows connect to identify where breakdowns actually start.

  • Analyzes case and usage data to spot patterns across issues, surfacing recurring problems and revenue-loss or violation risk before they grow.

  • Collaborates and liaises with Operations and providers to help define technical requirements and provide domain expertise in pursuit of issue closure and continuous process improvement.

  • Partners with Operations, Development, and Product to recommend fixes — a process change, a new report or dashboard, or a product enhancement — accomplished through new technology or alternative use of existing technology.

  • Documents findings and recommendations clearly enough for teammates, managers, and product owners to act on.

  • Engages with customers on an as-needed basis.

  • Maintains broad knowledge about the company’s services.

Please note this job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

Experience and Competencies

This is an entry-level position — we’re hiring for mindset and potential, not a resume.

  • No prior tolling or transportation experience required (helpful, but not necessary).

  • A natural systems thinker: curious about how things connect, and comfortable pulling on a thread until an issue makes sense.

  • Comfortable with technology and data:willing to work in spreadsheets, CRM records, and reports to find answers; basic Excel skills expected, more is a plus.

  • Strong analytical and problem-solving instincts; able to break a complex issue into parts and reason through it methodically.

  • Excellent time management skills and the ability to manage multiple priorities with strict attention to detail.

  • Excellent interpersonal skills, with the ability to communicate effectively and professionally with internal and external customers.

  • Ability to work independently as well as collaboratively in a team.

  • Continually contributes to a cohesive team environment.

  • Possesses and demonstrates Fleetworthy Core Values.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

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Operations General Manager - International Moving & Freight Forwarding | Remote at Pavago

General Manager leads international moving division operations, oversees sales/pricing/revenue, manages remote teams across multiple departments, and drives strategic growth initiatives.

Exec Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

General Manager – International Moving & Freight Forwarding | Remote

Position Type: Full-Time, Remote

Industry: International Moving, Household Goods & Freight Forwarding

About the Role

At Pavago, one of our clients is hiring an experienced General Manager to lead and scale their International Moving Division, specializing in international household goods relocations and freight forwarding.

This is a senior, hands-on leadership role for someone with deep international moving industry experience. You’ll oversee the full operation — from sales, pricing, and quoting through international shipping, customs, destination services, operations, and customer experience.

You’ll lead multiple departments, improve operational performance, coach teams, establish KPIs, strengthen processes, and work directly with ownership on growth and strategic initiatives.

This role requires significant direct experience in international household goods moving. Candidates without this industry background will not be considered.

What You’ll Own

International Moving Operations

  • Lead the day-to-day performance of the International Moving Division

  • Oversee international household goods relocations from origin through destination

  • Manage workflows involving:

    • Ocean freight
    • Air freight
    • Customs procedures
    • International documentation
    • Destination services
    • Pricing and quoting
  • Ensure operations follow international shipping requirements and industry best practices

  • Identify operational bottlenecks and implement practical solutions

  • Maintain strong service quality while improving efficiency and scalability

Sales, Pricing & Revenue Growth

  • Oversee sales and pricing performance
  • Improve sales processes and conversion rates
  • Coach sales representatives to strengthen close rates and customer experience
  • Review pricing and quoting strategies
  • Ensure quotes remain competitive while supporting healthy margins
  • Monitor pipeline performance and sales KPIs
  • Partner with ownership on growth opportunities and expansion initiatives

Team Leadership & Performance

Lead and develop teams across:

  • Sales
  • Operations
  • Pricing
  • Sales Support
  • Customer Service

You’ll:

  • Recruit, train, mentor, and manage remote employees
  • Establish clear expectations and accountability
  • Coach managers and individual contributors
  • Conduct performance reviews and ongoing development
  • Build a culture of ownership, teamwork, and continuous improvement

Customer Experience & Escalations

  • Maintain high customer service standards throughout the relocation lifecycle
  • Step into complex or escalated customer situations when necessary
  • Resolve service issues professionally and efficiently
  • Identify recurring customer pain points and address root causes
  • Improve communication and visibility throughout the customer journey
  • Balance customer satisfaction with operational and commercial requirements

KPIs, SOPs & Process Improvement

  • Establish clear KPIs across departments

  • Monitor:

    • Revenue and sales performance
    • Close rates
    • Operational efficiency
    • Customer satisfaction
    • Service quality
    • Team productivity
  • Develop and improve SOPs and operational workflows

  • Use performance data to identify improvement opportunities

  • Introduce technology and automation where appropriate

  • Create greater visibility and accountability across the division

Strategy & Ownership Partnership

  • Work directly with ownership on business strategy and long-term growth
  • Translate strategic priorities into executable plans
  • Support expansion and operational scaling
  • Evaluate and implement new technology
  • Provide clear visibility into divisional performance, risks, and opportunities
  • Balance strategic leadership with hands-on day-to-day execution

Required Experience & Skills

International Moving Experience — Required

  • 10+ years of international household goods moving experience

  • Previous experience managing an international moving company, business unit, or major division

  • Extensive hands-on knowledge of:

    • International household goods shipping
    • Ocean freight
    • Air freight
    • Customs procedures
    • International shipping documentation
    • Destination services
    • Pricing and quoting

Leadership & Operations

  • Experience overseeing multiple departments, ideally including Sales, Operations, Pricing, Sales Support, and Customer Service
  • Proven experience managing and developing remote teams
  • Strong leadership and employee coaching skills
  • Experience building KPIs, SOPs, and accountability systems
  • Ability to improve operational workflows and processes
  • Experience handling complex customer escalations

Communication & Systems

  • Excellent written and verbal English communication
  • Strong analytical and problem-solving skills
  • High level of computer proficiency
  • Comfortable learning and implementing new technology
  • Experience with CRM, transportation management, or workflow management systems is strongly preferred

Preferred Experience

  • Experience within the U.S. international moving market
  • Freight forwarding experience
  • Experience scaling an international moving operation
  • Transportation Management System (TMS) experience
  • CRM and workflow management software experience
  • Technology implementation or process automation experience

What Makes You a Strong Fit

You’re likely to succeed if you:

  • Are a hands-on operator and leader, not just a people manager
  • Know the international moving industry from direct experience
  • Can move comfortably between strategy and execution
  • Hold teams accountable while developing and coaching employees
  • Understand the commercial side of pricing, quoting, and sales
  • Stay composed when dealing with complex shipments or customer escalations
  • Make decisions independently and take ownership of outcomes
  • Are organized, analytical, and process-driven
  • Thrive in fast-paced, entrepreneurial environments

What a Typical Day Looks Like

You may start by reviewing sales, operational, and customer service KPIs before meeting with department leaders to address priorities.

Throughout the day, you could review complex international moves, troubleshoot shipment or customs issues, evaluate pricing, coach sales representatives, resolve a customer escalation, improve an operational workflow, or review team performance.

You’ll also work directly with ownership on growth initiatives, technology improvements, and the long-term direction of the division.

In short: you own the people, performance, processes, customer experience, and growth of the International Moving Division.

Key Metrics for Success

  • Revenue and divisional growth
  • Sales close rates and quoting performance
  • Operational efficiency and shipment execution
  • Pricing competitiveness and margin performance
  • Customer satisfaction and escalation resolution
  • Team productivity and accountability
  • SOP and process adherence
  • Employee development and retention
  • Consistent execution across departments

What We Offer

  • Competitive base salary
  • Paid vacation and holidays
  • Paid training
  • Fully remote work environment
  • Direct collaboration with company ownership
  • Long-term career growth opportunities
  • Significant ownership over a growing international moving division
  • Opportunity to improve and scale systems, teams, and operations

Interview Process

  1. Initial Application Review
  2. Intro Video
  3. Leadership & International Moving Experience Interview
  4. Client Interview
  5. Offer & Onboarding

What Happens After You Apply

After applying, you’ll receive an email invitation from Spark Hire to complete a short Intro Video.

This gives the hiring team an opportunity to learn more about your international household goods moving experience, leadership background, and communication style before moving forward.

You can complete the video on your own time and re-record your responses before submitting if needed.

Please check your inbox and spam/junk folder for the Spark Hire invitation.

Apply Now

If you have 10+ years of international household goods moving experience, have successfully led teams or a major moving division, and understand the business from sales and pricing through freight, customs, operations, and customer service, we’d love to hear from you.

Please highlight your international moving industry experience and leadership background when applying.

#GeneralManager #InternationalMoving #InternationalRelocation #HouseholdGoods #FreightForwarding #MovingIndustry #OceanFreight #AirFreight #Logistics #OperationsManagement #SalesLeadership #RemoteJobs

Read the full description
Operations PBM Operations Associate at Rightway

Manages day-to-day pharmacy benefit management data operations, including eligibility feeds, claims processing, and vendor integrations to ensure accurate and timely delivery.

Junior Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

ABOUT THE ROLE:

Our pharmacy benefit management (PBM) offering represents an important growth area for Rightway. Helping clients better manage pharmacy spend to make drugs more affordable for their employees and dependents is critical to their business sustainability. Rightway is responsible for designing, building, and operating a new-to-the-world PBM model based on our core tenets: fairness & transparency, unlocking the supply chain, supporting the physician-patient relationship, and utilizing navigation to empower consumers.

The PBM Operations Associate is a member of the Rightway Data Operations team, reporting to the Manager, Data Operations. This role provides day-to-day support of eligibility, accumulator, and claims extract file feeds and data — ensuring files are received, processed, and delivered accurately and on time.

WHAT YOU’LL DO:

  • Support the execution of eligibility and accumulator file feeds and interfaces, from implementation through ongoing operations and maintenance.
  • Support claims extract file feeds, helping ensure data is accurate, complete, and delivered to external stakeholders on schedule.
  • Serve as a day-to-day resource for eligibility, accumulator, and claims extract data needs.
  • Collaborate with engineering, client success, implementations, benefit administration, and other internal stakeholders to ensure eligibility, accumulator, and claims extract functions operate in accordance with requirements.
  • Monitor downstream vendor feeds (e.g., ID card fulfillment) and third-party integrations (e.g., health plans, TPAs, medical vendors) to help ensure deliverables are met on time; escalate and assist in troubleshooting issues as they arise.
  • Perform research and support troubleshooting of day-to-day inquiries or issues related to eligibility, accumulators, and claims extract/data feeds.
  • Maintain accurate, up-to-date documentation of eligibility, accumulator, and claims extract processes and internal controls.
  • Additional responsibilities may be assigned as business needs evolve. Please note that during peak seasons, such as open enrollment and plan renewals, this role may require additional hours to help meet critical deadlines.

WHO YOU ARE:

  • Bachelor’s degree preferred. Relevant experience considered for exceptional candidates.
  • 2-4 years of experience in healthcare operations, PBM, health plan, or data/eligibility operations; entry-level candidates with strong analytical skills are encouraged to apply.
  • Detail-oriented, organized, strong sense of ownership, ability to work in a fast-paced environment with shifting priorities, comfortable learning new systems and platforms, consultative with internal and external stakeholders.
  • Working knowledge of Excel; ability to research and troubleshoot data discrepancies; eligibility, accumulator, or claims file feed experience.

COMPENSATION: $65,000 - $85,000 annually, in addition to bonus and equity.

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

  1. We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

  2. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

  3. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

  4. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

  5. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.

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Operations Executive Assistant at Pavago

Executive Assistant manages CEO's calendar, communications, proposals, CRM data, and business operations while identifying efficiency improvements.

Mid Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Executive Assistant – Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Central Time Business Hours

About the Role

At Pavago, one of our clients is hiring an Executive Assistant to provide high-level support to the CEO of a well-established commercial furniture manufacturer’s representative group serving six U.S. states.

This is more than a traditional administrative role.

You’ll serve as the CEO’s trusted partner—managing executive priorities, coordinating communication, overseeing calendars, supporting proposals, maintaining CRM data, and improving day-to-day business operations.

You’ll also play a key role in keeping projects organized, preparing business documents, managing sales-related administrative tasks, and identifying opportunities to improve efficiency through technology and AI.

If you’re highly organized, proactive, detail-oriented, and enjoy helping executives operate at their best, this role is a strong fit.

What You’ll Own

Executive Support & Calendar Management

  • Manage the CEO’s inbox and prioritize communications.
  • Draft professional emails and correspondence on behalf of leadership.
  • Coordinate calendars, meetings, appointments, and scheduling priorities.
  • Protect executive focus time by proactively managing competing priorities.
  • Prepare meeting agendas, materials, and follow-up action items.
  • Coordinate internal and external meetings across multiple stakeholders.

Proposal & Sales Support

  • Review incoming project opportunities and notifications.
  • Prepare ancillary product proposals using internal quoting software (training provided).
  • Ensure proposals are accurate, complete, and submitted on time.
  • Support proposal documentation and sales follow-up activities.
  • Assist with sales administration and client-facing documentation.

CRM Management & Reporting

  • Maintain accurate CRM records and account information.
  • Update opportunities, activities, communications, and deal stages.
  • Track customer interactions and project progress.
  • Generate CRM reports and sales pipeline updates.
  • Ensure data accuracy and consistency across all records.

Administrative & Operational Support

  • Prepare presentations, reports, spreadsheets, and business documents.
  • Coordinate follow-ups and ensure action items are completed on schedule.
  • Organize company documentation and maintain structured filing systems.
  • Support daily business operations and special projects.
  • Assist leadership with administrative and operational priorities.

Process Improvement

  • Identify opportunities to improve administrative workflows.
  • Recommend and implement process improvements that increase efficiency.
  • Leverage AI tools such as ChatGPT, Copilot, or similar platforms to streamline repetitive work.
  • Help improve operational systems and internal processes as the business grows.

What Success Looks Like

  • Executive schedules remain organized and optimized.
  • Emails and communications are managed efficiently.
  • Proposals are completed accurately and submitted on time.
  • CRM records stay clean, current, and reliable.
  • Administrative workflows become more efficient through continuous improvement.
  • Leadership spends more time on strategic priorities and less time on administrative tasks.

What Makes You a Strong Fit

  • You are highly organized and detail-oriented.
  • You anticipate needs before they become problems.
  • You enjoy creating structure and improving processes.
  • You communicate professionally with internal and external stakeholders.
  • You take ownership and work independently with minimal supervision.
  • You enjoy helping executives operate more efficiently.

Required Experience & Skills

Experience

  • Previous experience as an:

    • Executive Assistant
    • Administrative Assistant
    • Operations Coordinator
    • Project Coordinator
    • Similar executive support role
  • Fluent written and spoken English.

  • Experience using CRM platforms such as:

    • HubSpot
    • Salesforce
    • Zoho
    • Similar CRM systems
  • Strong Microsoft Office skills, including:

    • Outlook
    • Excel
    • Word
    • PowerPoint
  • Experience managing executive calendars and scheduling.

  • Comfortable using AI productivity tools such as ChatGPT, Copilot, or similar.

  • Strong organizational skills with exceptional attention to detail.

  • Ability to quickly learn new software and business processes.

  • Professional email writing and communication skills.

  • Availability during U.S. Central Time business hours.

Nice to Have

  • Experience supporting executives in a B2B sales environment.

  • Experience preparing:

    • Quotes
    • Proposals
    • Estimates
    • Sales documentation
  • Industry experience in:

    • Commercial Furniture
    • Interior Design
    • Architecture
    • Construction
    • Commercial Real Estate
  • Experience generating CRM and sales pipeline reports.

  • Project coordination or client relationship management experience.

  • Experience improving administrative processes and workflows.

What a Typical Day Looks Like

  • Review and prioritize the CEO’s inbox.
  • Coordinate meetings and manage executive calendars.
  • Prepare proposals and sales documentation.
  • Update CRM records and generate reports.
  • Draft emails, presentations, and business documents.
  • Track follow-ups and ensure important tasks stay on schedule.
  • Support operational projects and improve internal workflows.
  • Use AI tools to streamline administrative work and improve productivity.

In short: You’ll keep the CEO organized, support business operations, manage critical administrative workflows, and help the company operate more efficiently through strong execution and continuous process improvement.

Key Metrics for Success (KPIs)

  • Executive calendar accuracy and scheduling efficiency.
  • Inbox management and follow-up completion.
  • Proposal accuracy and on-time submission.
  • CRM data accuracy and reporting quality.
  • Administrative task completion and responsiveness.
  • Process improvement initiatives implemented.
  • Leadership satisfaction and operational efficiency.

Why This Role Stands Out

  • High-trust partnership with the CEO.

  • Significant ownership across executive support and business operations.

  • Opportunity to improve systems using AI and modern productivity tools.

  • Exposure to sales operations, CRM management, and business process improvement.

  • Fully remote role with long-term growth opportunities.

  • Career progression into:

    • Senior Executive Assistant
    • Executive Operations Manager
    • Chief of Staff
    • Operations Manager

Interview Process

  1. Application Review
  2. Spark Hire Intro Video (3–5 minutes)
  3. Client Interview
  4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience supporting executives, managing calendars and inboxes, coordinating operations, working with CRM systems, and improving administrative processes. You’ll also have the opportunity to highlight how you’ve used AI tools to improve productivity and support business operations. Your video will be reviewed by the hiring team before moving to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about executive support, enjoy creating structure in fast-moving environments, and want to play a critical role in helping leadership operate more effectively, we’d love to hear from you. Apply today and become a trusted partner to a growing business.

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Operations Supervisor, Annuity New Business at Fg Life

Supervises annuity new business case management team, manages workflows between agents and internal departments, ensures performance metrics, and leads process improvements.

Lead Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Job Summary

This position provides leadership to the annuity new business case management team, which serves as the point of contact for our agents, agencies, and IMOs. This individual will research, document and resolve agent inquires, as well as handle escalations and exceptions. The supervisor is also responsible for identifying methods to improve overall service levels and performance. This position will support the F&G annuity distribution channels and will have contact with various levels of management, our TPAs, and our agent field force and their uplines.

Duties and Responsibilities

  • Serve as a liaison between agents, IMOs, TPAs, Suitability, Sales, Commissions Contracting & Licensing, Legal, and other departments as needed.
  • Manage incoming annuity new business assigned to the annuity case management team.
  • Ensure the proper processes/metrics and controls are in place to measure accuracy, timeliness and quality of case management processes.
  • Ensure team achieves required phone and transaction performance.
  • Represent annuity operations through active participation in various department and company initiatives, committees and special projects. These include process improvement efforts, agent communication and product development.
  • Review, analyze, monitor and maintain reports of associate activities.
  • Handle escalated phone calls involving service issues or training needs.
  • Research and track documents, and resolve complex service issues with emphasis on a designated function.
  • Resolves problems and guides producers in software usage and web initiatives.
  • Resolves moderate to complex sales/operational needs/inquiries as it pertains to product clarification and pending new business processes.
  • Lead and manage the annuity case management team, continuously improving our ability to quickly resolve outstanding requirements and issue pending annuity business.
  • Create and manage performance standards & reviews.
  • Schedule and monitor the successful training of team members.
  • Conduct monthly face-to-face status updates with each member of the team seeking process improvement suggestions, discussing employee development plans, addressing concerns, and gaging overall employee engagement.

Experience and Education Requirements

  • AA or BA degree preferred.
  • Relevant experience considered in lieu of degree.
  • 6+ years of experience working with an annuity case management team, with emphasis on processing or call center management, and/or other previous industry experience.
  • 2+ years in a leadership capacity.
  • Demonstrated strong customer relationship management, with previous experience directly working with agents/IMOs, and servicing skills as well as internal corporate relationship management capabilities.
  • Successful completion of Life insurance related education such as LOMA or CLU coursework strongly preferred.

Knowledge, Skills & Abilities

  • Understands how respective coverage area operates within the context of the industry.
  • Quickly processes information and develops solutions in real-time, with practical, measurable business benefits (i.e., thinks on one’s feet).
  • Proactively identifies opportunities to serve the customer.
  • Drives effective communication and information exchange among functional areas.
  • Reads a wide range of audiences and situations and quickly adjusts communication style accordingly; selects appropriate communication channel and tone to deliver tough messages.
  • Identifies opportunities to use innovative processes.
  • Ability to coach and mentor colleagues on digital techniques and accelerators used at F&G.
  • Seeks opportunities to cultivate relationships with established contacts in their network.
  • Provides guidance on what information to gather to achieve business objectives and how to efficiently obtain information that is not easily available.
  • Proactively suggests challenging and relevant opportunities for others to develop key knowledge, skills and abilities.
  • Understands and demonstrates commitment to the departmental vision, strategy, change initiatives, and goals.
  • Makes decisions and sets priorities; involves others in decisions that impact them when appropriate.
  • Leads/participates in process improvement activities.
  • Identifies and drives quantitative analysis.
  • Owns responsibility for timely production of deliverables.
  • Supports with monitoring of vendor performance; identifies and escalates issues; develops processes to maximize vendor performance.
  • Demonstrates ability to develop solutions in real time with practical, measurable business benefits; supports long term business unit or department planning.
  • Maintains industry regulatory knowledge.

Other Requirements

  • Perform other functions, duties and projects as assigned
  • Regular and punctual attendance
  • Some travel may be required (less than 10%)

#LI-JB1 #LI-Remote

Additional Information

Work Environments

F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you’ll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G.  If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment: F&G Careers

About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1 Top Workplaces USA 2022 – 2023

2 Des Moines Register Top Workplaces 2018 – 2022

Notice for all Applicants who are California residents under the California Privacy Rights Act. Please click here to review the policy.

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Operations 1127 - Administrative & Social Media Assistant at GoFasti

Handles administrative tasks, coordinates meetings and events, manages communication channels, and schedules social media posts for a talent services organization.

Junior Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent PART-TIME Administrative & Social Media Assistant, based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who’s constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

  • Provide general administrative support to the organization.

  • Schedule and coordinate meetings, training sessions, and other activities.

  • Set up Zoom meetings and share meeting links and relevant information with participants.

  • Help coordinate communication with participants, partners, and community members.

  • Support the organization of WhatsApp groups and other communication channels.

  • Assist with coordinating upcoming programs, events, and training sessions.

  • Help keep schedules, tasks, and organizational activities organized and on track.

  • Take administrative tasks off the founder’s plate so she can focus on fundraising and organizational growth.

  • Schedule social media posts using the organization’s scheduling tools.

  • Prepare and organize content according to an established posting schedule.

  • Understand how content will appear on platforms such as LinkedIn.

  • Assist with basic social media coordination and organization.

  • Follow existing content and posting guidelines provided by the organization.

  • Work closely with the organization’s founder to understand priorities and upcoming needs.

  • Take initiative in identifying administrative tasks that can be handled independently.

  • Maintain clear communication and follow through on assigned tasks.

  • Adapt responsibilities as the organization grows and additional support is needed.

Requirements:

  • 1 Year of experience as an administrative assistant, virtual assistant, coordinator, or similar role.

  • Some hands-on experience with social media management or scheduling.

  • Basic understanding of how posts appear on platforms such as LinkedIn.

  • Experience scheduling meetings and working with tools such as Zoom.

  • Strong organizational and time-management skills.

  • Excellent written and verbal communication skills.

  • Ability to work independently while also taking direction and feedback.

  • Proactive, dependable, and detail-oriented.

  • Comfortable working in a flexible, evolving nonprofit environment.

  • English: C1 or equivalent professional proficiency.

It’s a plus:

  • Experience supporting nonprofit organizations, community programs, education, or mission-driven organizations.

  • Experience managing WhatsApp groups or online communities.

  • Experience coordinating virtual events, trainings, or programs.

  • Familiarity with Google Workspace and similar productivity tools.

  • Basic knowledge of LinkedIn and other social media platforms.

Compensation:

  • The salary range offered for this position part- time (10H/W) varies from (USD) $200 - $300 per month, depending on seniority and skillset.

  • This position is for a part time contract, through a payroll platform.

  • The talent will work remotely allocated at our client.

Here are the steps for this process:

Application review/approval > Screening interview with GoFasti’s team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.

Note for Candidates Approached Directly:

If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.

Thank you!

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Operations Executive Assistant to CGO (Remote) at KnowBe4

Manage the Chief Growth Officer's office operations, calendar, action items, and strategic priorities across global commercial teams.

Mid Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Remote positions open to the US only.

The Opportunity

KnowBe4’s Chief Growth Officer leads the company’s global commercial organization — sales, growth, and go-to-market teams spanning North America, EMEA, APAC, and Latin America — through a defining growth phase. This role is the operational backbone of that office.

This role is designed for an experienced operator rather than a traditional support professional: someone who brings structure to ambiguity and returns with a plan and a recommendation. You will operate at the pace of the executive you support, across every time zone the business touches, with a high degree of autonomy and trust.

For a candidate seeking deep exposure to how a global commercial organization is built and scaled — with meaningful room to grow within the role — this is a rare opportunity.

What You’ll Own

  • The operating rhythm of the CGO’s office: Treat the calendar as a strategic asset, not a scheduling task. Sequence priorities across global time zones, protect focus time, and ensure every hour maps to what matters most.
  • Action items, end to end: Capture commitments from meetings, own the follow-through, drive owners to resolution, and close the loop proactively. You ensure complete follow-through on every commitment.
  • Meeting architecture: Prepare agendas, pre-reads, and briefing materials; ensure the CGO walks into every room ready; drive post-meeting execution.
  • Ambiguity into plans: When a situation is unstructured, you organize it, form a point of view, and bring back a recommendation with options — then execute the decision.
  • Managing up: Exercise independent judgment in protecting the CGO’s time: identify overcommitment, question meetings that lack clear purpose, and respectfully decline requests on the CGO’s behalf when appropriate. Your mandate is to increase the executive’s effectiveness, not simply their activity.
  • Complex global travel: Plan and manage multi-city domestic and international travel, adjusting in real time as priorities and schedules shift.
  • Force-multiplying the leadership team: The CGO’s front-line team (~5 senior leaders) is part of your remit. Know when to zoom in on the CGO’s priorities and when to zoom out to coordinate logistics, cadences, and events for the broader group.
  • Sensitive and confidential matters: This seat sits close to organizational, compensation, and board-level material, as well as personal logistics. You handle all of it with instinctive, absolute discretion.
  • Cross-functional partnership: Work closely with executive operations, the CEO’s office, and peer executive assistants across the leadership team to keep the company’s senior cadence tight.

Who You Are

  • Operator mindset: Proactive and self-directed; you anticipate needs, take ownership of outcomes, and operate effectively with minimal direction.
  • Composed and precise at pace: You maintain accuracy and sound judgment while keeping pace with a high-velocity executive and a global business.
  • Discreet by instinct: You exercise mature, independent judgment on confidential matters and understand what must remain private.
  • Coachable and resilient: You welcome direct, candid feedback and incorporate it quickly and constructively — it is offered in service of great outcomes, and you treat it that way.
  • High standards, low ego: You hold a high bar for your own work while remaining grounded, collaborative, and easy to work with.
  • Partnership-oriented: You function as a true business partner to the CGO — trusted, invested, and engaged in the success of the office, not simply executing tasks. The best version of this relationship is built on mutual trust, candor, and genuine working rapport.
  • Committed to the role: The company is entering a multi-year growth phase with significant milestones ahead. Compensation and recognition will grow with your impact; we are seeking someone genuinely energized by developing within this role through that phase.

Experience & Qualifications

  • Drive & Judgment First: Demonstrated drive, judgment, and coachability are weighted more heavily than tenure. High-potential early-career candidates are strongly encouraged to apply.
  • Background: Experience supporting senior executives, coordinating across global teams, or operating in high-growth environments is a plus, not a prerequisite.
  • Skills: Strong written communication and fluency with modern productivity and collaboration tools.

Location & Working Model

  • East Coast (US) Based: The CGO’s operating footprint spans New York, Tampa/Clearwater, and Washington, DC. Your home base is flexible within the East Coast; what matters is reliable, ready availability across Eastern Time and the ability to travel on short notice.
  • On-Site As Needed: You’ll be on the ground in NY, Tampa, or DC for board cycles, leadership off-sites, and other large meetings — typically planned in advance, occasionally not. When the CGO is remote, you’re welcome to be fully remote. Flexibility runs both directions.
  • Travel: Regular domestic travel to the hub cities above, with occasional international trips. Candidates should travel willingly and adapt readily when plans change.

Why This Role

  • C-Suite Exposure: Direct, daily partnership with a C-suite executive leading global growth through a pivotal company phase.
  • Executive Insights: Exposure to board-level operations, executive decision-making, and a world-class go-to-market organization.
  • Career Growth: Meaningful growth in scope, compensation, and recognition as the company scales, commensurate with demonstrated impact.

The salary for this position ranges from $87,000-$97,000, which will vary depending on how well an applicant’s skills and experience align with the job description listed above.

Application deadline: 9/11/2026.  This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

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Operations Sr. Supply Chain Analyst (18m Contract) at DIVA

Sr. Supply Chain Specialist manages inventory, forecasting, production scheduling, and warehouse operations across multiple locations to ensure efficient fulfillment and process improvements.

Senior Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Sr. Supply Chain Specialist (12m Maternity Leave Contract)

Diva International Inc. (“DIVA”) is looking for a Sr. Supply Chain Specialist (12m Maternity Leave Contract) who will be responsiblesupporting inventory management, forecasting, supply chain operations, purchasing, assembly coordination, and internal quality control processes. This role provides analytical insight, operational support, and process improvements to ensure efficient production planning, inventory accuracy, and timely fulfillment across DIVA’s Canadian and U.S. warehouses.

The Sr. Supply Chain Specialist role is a 18-month maternity leave contract. The role allows for remote work in Ontario, Canada only. Travel may be required on occasion. Must be legally eligible for employment and reside in Ontario, Canada. The start date of this position will ideally begin in late September/early October of 2026.

About Us:

Since 2003, DIVA has introduced and onboarded millions of people as they keenly—or—anxiously—discovered reusable period care. Founded by mother-daughter duo Francine Chambers and Carinne Chambers-Saini, DIVA revolutionized the “feminine hygiene” industry and created the mass market adoption of sustainable period care alternatives. Today, the DIVA brand is synonymous with the menstrual care category, driving change and bringing sustainability to the forefront of new period care innovation.

We are DIVA.

Founded in 2002, DIVA disrupted the cycle care industry with the DivaCup®, offering a reusable, comfortable, and innovative alternative to disposable menstrual products. As a pioneer in menstrual health and equity, DIVA has spent over two decades challenging taboos, advocating for education, and driving social impact initiatives that improve accessibility to period care worldwide. DIVA’s commitment to conscious wellness extends beyond menstrual care. Guided by science-backed formulations and human-first innovation, DIVA continues to develop vegan, cruelty-free, and premium crafted products that

empower individuals to feel informed, confident, and cared for—without stigma.

Responsibilities:

Inventory Management & Forecasting

  • Support inventory management, forecasting, and supply chain planning, including MRP, production scheduling, and monthly updates.
  • Monitor reconciliations, inventory counts, and adjustments across multiple warehouses in Canada and the U.S.
  • Assist in defining and tracking departmental KPIs to ensure inventory and supply chain efficiency.

Production & Assembly Coordination

  • Collaborate with Sales and Marketing Communications to align production plans with demand forecasts.
  • Assist with assembly operations, coordinating with manufacturing partners to resolve production, inventory, or quality issues.
  • Participate in monthly production planning meetings with assembly partners (e.g., Unique Global) and provide status updates.

Purchasing & Vendor Management

  • Support purchase orders, vendor quotes, work orders, and raw material approvals, ensuring cost efficiency and timely delivery.
  • Build and maintain relationships with suppliers, monitoring performance and holding vendors accountable for deliverables.
  • Assist with requests for quotes and support sourcing of raw materials as needed.

Cross-Functional Collaboration

  • Partner with Accounting to reconcile MCOG accounts and support financial reporting related to supply chain operations.
  • Develop and maintain standard operating procedures (SOPs) for supply chain and inventory management activities.
  • Support monthly reporting activities related to inventory and supply chain performance, and assist with proposal purchases for inventory to ensure product availability and alignment with business objectives.

Quality Assurance Support

  • Collaborate with Quality Assurance to support the product realization process, investigate product issues, and implement corrective and preventative actions.
  • Identify opportunities for continual improvement across supply chain and assembly processes.
  • Ensure compliance with DIVA International Inc.’s ISO 13485 Quality Management System and B-Corp standards.

Qualifications:

  • 3–5 years of experience in supply chain, inventory management, or operations analysis, preferably in CPG or regulated industries.
  • Strong analytical skills with experience in forecasting, MRP systems, and production planning.
  • Knowledge of inventory control, purchasing, and assembly operations.
  • Familiarity with quality management systems and regulatory requirements (ISO 13485, FDA, Health Canada).
  • Experience working with ERP systems (NetSuite or similar) and Excel (pivot tables, VLOOKUP).
  • Strong organizational, communication, and problem-solving skills.
  • Ability to collaborate effectively across departments and with external suppliers.
  • Detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment.

About Our Hiring Process:

Does this sound like great fit for you? We would love to hear from you.

You can expect us to be curious about who you are, what experiences you have gained to date and what you are looking for in your next opportunity. We know that you are selecting us as an employer just as much as we are inviting you to join our team. We will provide a series of opportunities for us to connect and for you to meet various members of our team. Please ask us questions and let us know how we can support you throughout our hiring process.

Why work at Diva International?

People are the heart and soul of DIVA, sharing our passion to make a meaningful difference in the world. We empower our employees to shatter societal norms and status quo, raise our standards, so we can grow together and make a great company even better.

At DIVA, we strive to be a welcoming and safe space for everyone, regardless of their race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity, physical ability, or any other protected grounds. We welcome employees and candidates from these underrepresented groups to help make this vision a reality.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Please e-mail at[email protected]if you require accommodation. Information related to accommodation requirements will be addressed confidentially.

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